SERVQUAL USLUBI TIBBIY XIZMATLAR SIFATINI OSHIRISH INSTRUMENT SIFATIDA
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sifat nazorati xizmati; SERVQUAL; SC usuli; sog'liqni saqlash tizimining davlat muassasalarida boshqaruv; yordam qilish, yuqori sifat.##article.abstract##
SERVQUAL metodologiya xizmatlar sifatini baholashni eng keng tarqalgan instrumentlaridan birinidir. Sog'liqni saqlash xizmatlari kontekstida ushbu metodologiya bemorlar kutayotgan xizmatlar bilan ularga taqdim etilayotgan xizmatlar o'rtasidagi haqiqiy farqni aniqlash imkonini beradi. Tibbiyot muassasalarida SERVQUAL metodologiyasidan foydalanish nafaqat xizmat sifatining hozirgi darajasini baholash, balki ularni takomillashtirish yo‘nalishlarini aniqlash imkonini beradi. Ushbu metodologiyaga asoslanib, bemorlarda o'tkazilgan muntazam so'rovlar natijalari sog'liqni saqlash boshqaruviga o'z xizmatlarini bemor ehtiyojlariga moslashtirish imkonini beradi, bu esa bemorning xizmatlardan qoniqishi va sodiqligini oshirishga yordam beradi. Shunday qilib, SERVQUAL metodologiyasi tibbiy xizmatlar sifatini oshirishda samarali vosita bo'lib, soq'lomlashtirish maskanlarida davolanuvchilarning real fikr va mulohazalari va asosida voqealarni tizim asosida tahlil qilish va rivojlantirishga imkoniyat beradi.
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